View our Support Documentation for details about our hard drive backup solutions:
• BEFORE YOU CALL TECHSUPPORT [Click Here]-Quick troubleshooting tips.
• Download High Rely Documentation:   [adobe pdf]  [word document]
• Frequently Asked Questions
• Query our Knowledge Base     (enter keyword or "phrase"):
Online Support Request
Please fill out the form below and one of our support engineers will contact you shortly!
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Please provide the following information when describing your issue. This information will enable our support engineers to assist you more efficiently. Is this a pre-sales question (Yes or No)? Approximately when did you purchase your High-Rely unit (month, year)? How many drive bays does your High-Rely have (1, 2, 5, 7, 8 or 10)? Is your unit USB or eSATA? If it is eSATA, which controller are you using? (PCI, PCI-X, PCI-e or CardBus) Have you installed HRDM.exe and modified HRDM.ini?