Tech support Form

View our Support Documentation for details about
our hard drive backup solutions:
  • BEFORE YOU CALL TECHSUPPORT [Click Here]-Quick troubleshooting tips.
  • Download High Rely Documentation:   [adobe pdf]  [word document]
  • Frequently Asked Questions   
  • Query our Knowledge Base
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Online Support Request
Please fill out the form below and one of our support engineers will
contact you shortly!
 
Name
Email Address
Phone
Math Verification   8 + 4 =
 

Please provide the following information when describing your issue. This
information will enable our support engineers to assist you more efficiently.

  • Is this a pre-sales question (Yes or No)?
  • Approximately when did you purchase your High-Rely unit (month, year)?
  • How many drive bays does your High-Rely have (1, 2, 5, 7, 8 or 10)?
  • Is your unit USB or eSATA?
    • If it is eSATA, which controller are you using? (PCI, PCI-X, PCI-e or CardBus)
  • Have you installed HRDM.exe and modified HRDM.ini?