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NOTICE: Presently, our supplier of 1.5TB drives has acknowledged an issue with the drives which affects the performance of the drive in certain HR products. We are working with our suppliers to find a resolve. However, this may suspend or delay the availablity of certain HR products which use 1.5TB drives. Tech support Form

View our Support Documentation for details about
our hard drive backup solutions:
  • BEFORE YOU CALL TECHSUPPORT [Click Here]-Quick troubleshooting tips.
  • Download High Rely Documentation:   [adobe pdf]  [word document]
  • Frequently Asked Questions   
  • Query our Knowledge Base
    (enter keyword or "phrase"):
  
 
Online Support Request
Please fill out the form below and one of our support engineers will
contact you shortly!
 
Name
Email Address
Phone
 

Please provide the following information when describing your issue. This
information will enable our support engineers to assist you more efficiently.

  • Is this a pre-sales question (Yes or No)?
  • Approximately when did you purchase your High-Rely unit (month, year)?
  • How many drive bays does your High-Rely have (1, 2, 5, 7, 8 or 10)?
  • Is your unit USB or eSATA?
    • If it is eSATA, which controller are you using? (PCI, PCI-X, PCI-e or CardBus)
  • Have you installed HRDM.exe and modified HRDM.ini?